Revised: 05 JAN 2023
For paying customers, including only Monthly and Yearly ("annual") plans, we will use reasonable commercial efforts to provide you ("Customer") a Monthly Uptime Percentage of at least 99.9% for all services provided by Geocode.Farm ("us","we","our"). Terms not defined here take the same meaning as those in the Terms of Service and Privacy Policy.
If we do not meet the before mentioned target Monthly Uptime Percentage ("MUP"), and if Customer meets its obligations under this SLA, Customer will be eligible to receive the Financial Credits described below. This SLA states Customer's sole and exclusive remedy for our failure to meet the MUP.
In order to receive a Financial Credit, Customer must notify our Support ([email protected]) within 14 days from the time Customer becomes eligible to receive a Financial Credit. If Customer does not comply with this requirement, Customer will forfeit its right to receive a Financial Credit.
When requesting Financial Credit, Customer must provide our Support with date and time information regarding the Downtime for a specific Covered Service. Customer acknowledges and agrees that we will assess and determine whether the specified Covered Service failed to meet the MUP, and that Financial Credits are eligible. If a dispute arises with respect to this SLA, we will make a determination in good faith based on the available information, which we may make available for auditing by Customer at Customer's request and at Customer's expense.
The aggregate maximum number of Financial Credits to be issued by us to Customer for any and all Downtime Periods that occur in a single calendar month will not exceed 50% of the amount due by Customer for the applicable month. Financial Credits will be made in the form of a monetary credit applied to future use of the Service and will be applied within 60 days after the Financial Credit was approved by us. For annual or yearly plan customers, the amount of credit will not exceed 50% of a prorated monthly fee (annual fee devided by 12 months).